We want you to love what you wear. If you're not completely satisfied with your purchase, we're happy to offer exchanges under the following conditions:

We have a 2-day exchange policy, which means you have 2 days after receiving your item to request an exchange. 

To be eligible for exchange your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Request an Exchange
To start an exchange, you can contact us on WhatsApp at 9136135326 or mail us at bbmmillsonline@gmail.com.

Mention your order number, the item you'd like to exchange, and the reason.

Once approved, ship the item back to us. Customers are responsible for return shipping

Upon inspection, we’ll process your exchange and ship the replacement item.

Please allow 5–7 business days from the date we receive your item for the exchange to be processed.

Please note that exchange item will be required to be sent to the following address: 

Bhavna Silk Mills Sankeshwar Plaza, Kasturi Compound 2nd Floor Gala no-13 ,Dapode road Anjurphata Bhiwandi 421302 Maharashtra.

Items sent back to us without first requesting exchange will not be accepted. 

You can always contact us for any question at bbmmillsonline@gmail.com. 

No Money Refund Policy

We want you to be fully satisfied with your purchase. While we do not offer refunds, we’re happy to provide exchanges (subject to availability of product) or store credit.

Please note, we do not offer refunds in cash or to the original payment method. Refunds are issued only in the form of Gift Card that can be used for future purchases.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact us on WhatsApp at 9136135326 or mail us at bbmmillsonline@gmail.com.

Exceptions / non-returnable items
Certain types of items cannot be returned like custom products such as special orders or personalized items.

Innerwear, swimwear, or any intimate clothing will not be eligible for exchange due hygiene reasons.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item. 

NON‑ELIGIBILITY FOR EXCHANGE 

Exchange requests shall be automatically rejected if:

Product is used, washed, worn, ironed, or altered

Original tags, invoice, or packaging are missing

Request raised after 48 hours of delivery

Damage caused by customer handling

Clearance / discounted / promotional / final‑sale items

Multiple exchange requests for the same order

Odour, sweat marks, stains, or fabric distortion are detected

Any rejected product will be returned to the customer at their own cost. No credit note will be issued.

BBM MILLS – REFUND & EXCHANGE POLICY

Effective Date: October 01, 2025

This Refund & Exchange Policy ("Policy") is issued by Brand BBM MILLS parent company Bhavna Silk Mills (“Company”, “We”, “Us”, “Our”) and is formulated in compliance with the Consumer Protection Act, 2019, the Consumer Protection (E‑Commerce) Rules, 2020, and other applicable laws governing consumer rights in India.

This Policy has been carefully drafted to be clear, strict, transparent, and legally enforceable, keeping in view the operational realities of BBM MILLS as a manufacturer‑led apparel brand.

By placing an order with BBM MILLS through our website or any authorized sales channel, the customer expressly agrees to be bound by the terms of this Policy.

WHEREAS

A. BBM MILLS recognizes the importance of consumer trust, legal compliance, and transparent post‑purchase processes;

B. The Consumer Protection Act, 2019 and the Consumer Protection (E‑Commerce) Rules, 2020 mandate fair, time‑bound, and clearly disclosed mechanisms for addressing issues relating to incorrect delivery, defective products, and grievance redressal;

C. BBM MILLS operates on a strict non‑cash refund model, wherein eligible returns are resolved only through exchange or issuance of store credit (promo code), and not through monetary refunds;

D. This Policy establishes a standardized framework governing exchanges, credit notes, reverse logistics, customer obligations, exclusions, and dispute resolution.

NOW THEREFORE, BBM MILLS hereby adopts this Refund & Exchange Policy to ensure lawful, efficient, and consistent handling of post‑purchase concerns, while safeguarding the commercial interests of the Company.

PURPOSE OF THE POLICY

This Policy defines the exclusive and exhaustive mechanism for handling post‑delivery concerns related to BBM MILLS products. It ensures that customers are informed of their rights and limitations, while clearly stating that BBM MILLS does not offer cash refunds under any circumstances.

ORDER PROCESSING TIMELINE

• Orders are generally processed within 24–48 working hours, excluding Sundays and public holidays.

• Processing refers only to order verification, stock allocation, and dispatch preparation and does not include courier transit or delivery time.

• Processing timelines are subject to product availability. Delays may occur in circumstances where the ordered product is low in stock, temporarily unavailable, undergoing quality checks, or pending replenishment.

• In such cases, BBM MILLS reserves the right to extend the processing timeline.

• BBM MILLS shall not be held liable for delays arising due to inventory constraints, force majeure events, operational issues, or third-party logistics dependencies.

ELIGIBILITY FOR EXCHANGE

A product shall be eligible for exchange only if all conditions below are met:

Criterion	Requirement
Condition	Unused, unwashed, unworn, free from stains, perfume, damage
Packaging	Original tags, labels, invoice, and packaging intact
Reason
(b) Manufacturing defect	Size exchange (same product only)
(c) Wrong item delivered	Size exchange (same product only)
Timeline	Exchange request raised within 48 hours of delivery
Proof	Clear photos/videos as requested by BBM MILLS

Natural fabric variations (linen/cotton), color tone differences due to lighting, texture, or hand‑feel are not defects.

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6. WRONG ITEM OR DAMAGED ITEM

Must be reported within 48 hours of delivery

Mandatory photos/videos of product, packaging, and invoice. Unboxing video is mandatory.

Subject to verification and internal inspection

Upon approval, BBM MILLS may:

Replace the product, or

Issue a credit note if replacement is unavailable

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7. EXCHANGE PROCESS (STEP‑BY‑STEP)

1. Request Initiation: Email bbmmillsonline@gmail.com with subject “Exchange Request – Order ID” within 48 hours or fill the form under Exchange Request head on our website

2. Verification: Review within 2 business days

3. Reverse Pickup: Have to be managed by Customer

4. Inspection: Quality audit upon receipt (up to 3 business days)

5. Resolution: Replacement dispatch or credit note issuance

Only one exchange per order is permitted.

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CREDIT NOTE / PROMO CODE POLICY

Cash / bank / UPI / card refunds are not provided

Credit note equals product value only (excluding shipping)

Valid for single‑use, non‑transferable

Cannot be combined, extended, reissued, or redeemed for cash

Unused credit automatically expires

CUSTOMER OBLIGATIONS

Customers must:

Follow size charts before ordering

Retain packaging and invoice

Share unboxing video if requested

Ensure secure packing during return

Failure to comply results in rejection without liability on BBM MILLS.

LIMITATION OF LIABILITY

BBM MILLS shall not be liable for:

Courier delays post‑dispatch

Customer size preference issues

Fabric expectations contrary to product description

Loss/damage during customer‑initiated returns

GRIEVANCE REDRESSAL MECHANISM

Email: bbmmillsonline@gmail.com
Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST

GOVERNING LAW & JURISDICTION

This Policy shall be governed by the laws of India. Courts at Mumbai, Maharashtra,India shall have exclusive jurisdiction.

SPECIAL & ADDITIONAL CONDITIONS 

BIG SIZE / EXTENDED SIZE POLICY

BBM MILLS specializes in extended sizing. Customers ordering sizes bigger sizes till 7XL expressly acknowledge and agree that:

BBM MILLS shall not be responsible if the largest or selected size does not fit the customer. Fit is a matter of individual body type and personal preference.

Fit preference, comfort, looseness, or tightness is subjective and shall not be treated as a manufacturing defect or quality issue.

A size exchange is permitted only once per order, strictly subject to stock availability.

Customers are strongly advised to carefully review the detailed size chart, garment measurements, and product description before placing an order for big or extended sizes.

By placing an order for plus sizes, the customer assumes full responsibility for size selection and acknowledges that 7XL is the last size available

 

AMENDMENT

BBM MILLS reserves the absolute right to amend, modify, suspend, or withdraw this Policy at any time without prior notice. Any changes shall be effective immediately upon publication on the official BBM MILLS website. Continued purchase after such changes constitutes acceptance of the revised Policy.

This Refund & Exchange Policy is effective from October 1, 2025 and supersedes all prior policies.